viahotel

Terms of Service

Last updated: July 2026 · Version 1.0

These terms govern the use of the ViaHotel platform by accommodation businesses and hosts ("you"). By creating an account, you agree to them. We wrote them without legalese wherever possible — if anything is unclear, just ask us.

1. The service

ViaHotel provides a digital guest page with an AI assistant, chat with the front desk, QR codes, a service showcase and analytics. ViaHotel does not replace property management systems (PMS) and does not broker bookings.

2. Account and responsibility for content

You are responsible for the accuracy of the content you publish (opening hours, prices, rules) and for holding the rights to the photos and texts you upload. The AI Concierge answers based on that content; AI-generated answers may contain inaccuracies and ViaHotel is not liable for decisions taken solely on the basis of them — keep your content up to date.

3. Free trial, plans and billing

  • A 14-day trial with the Professional plan features, no credit card required.
  • Public plans and prices in Brazilian reais, as listed on /precos, with an invoice. Monthly or annual billing (annual = 2 months free).
  • Upgrades take effect immediately, charged pro rata; downgrades take effect in the next cycle and may require adjustments (e.g. reducing rooms or users).
  • Usage limits (AI answers, rooms, languages, users) follow the plan you subscribe to; when a limit is reached the service degrades with a warning — it never breaks the guest page.

4. Cancellation

You can cancel at any time, from the dashboard, in 2 clicks, with no penalty. Your page stays online until the end of the period already paid for; after that, the account switches to read-only mode for 30 days so you can export your data. We do not refund periods already used, except where the law requires it (including the 7-day right of withdrawal under the Brazilian Consumer Code for a first subscription).

5. Acceptable use

It is forbidden to use the platform for illegal content, spam, infringement of third-party rights or attempts to access other accounts' data. We may suspend accounts that break these rules, with prior notice whenever possible.

6. Personal data

Data processing follows our Privacy Policy and the LGPD. For guest data, you are the controller and ViaHotel acts as processor.

7. Availability and support

We work to keep the service available 24/7, with graceful degradation on failures (content search when the AI is down, front-desk contact always visible). Support depends on the plan: help centre, e-mail or priority WhatsApp.

8. Changes and governing law

We may update these terms; relevant changes will be announced at least 30 days in advance. These terms are governed by the laws of Brazil. ViaHotel is a product of the Slideworks group, developed and operated by Slideworks Tecnologia LTDA, registered under Brazilian company number (CNPJ) 50.511.436/0001-13. More information at slideworks.cc.

Questions? info@viahotel.com.br